HOWTO: How do I resolve Outlook Add-in Conflicts?

SYMPTOMS

Any synchronization problems, including those where records are:

• Duplicated
• Synchronized as blank records
• Synchronized incompletely
• Synchronized to a folder outside the Shared Information folder
.

MORE INFORMATION

Add-ins are extensions to Outlook that may be loaded into Outlook when installing third party software. Sometimes add-ins fail to interact in the expected manner. Often the solution is to uncheck the Add-ins you are not using.

The Add-ins required by WorkgroupShare are:

• Redemption Helper
• WorkgroupShare Add-in

The following Add-ins are known to cause problems with WorkgroupShare. We recommend that you uncheck them.

• Exchange Extensions Property Pages Add-in
• Netfolders
• Outlook Sync

DETAILS

Uncheck all non-essential add-ins

• Outlook 2000, 2002/XP and 2003
• Outlook 2007

• Outlook 2000, 2002/XP and 2003

  Open Outlook and click on Tools >> Options,
  
  
  
  Click on the Other tab and then click on the Advanced Options... button.
  
  
  
  Click on Add-In Manager...
  
  
  
  Uncheck all non-essential add-ins, leaving the Redemption Helper Outlook Extension add-in checked if it is listed. Click OK.
  
  
  
  Click on the COM Add-Ins... button.
  
  
  
  Uncheck all non-esential add-ins, leaving just the WorkgroupShare Add-in checked. Click on OK and then OK again. Note that under WorkgroupShare v2.3 or later, WorkgroupShare is not shown in the COM add-ins list; this is normal behaviour in Outlook 2000, XP and 2003.
  
  
  
  
  
  

• Outlook 2007

  Open Outlook and select Tools >> Trust Center from the menubar.
  
  
  
  Select Add-ins from the left panel
  
  
  
  at the bottom of the dialogue, set the Manage dropdown box to COM Add-ins and click on the Go... button.
  
  
  
  Uncheck the Add-ins that should be disconnected and click on OK.
  
  
  
  Repeat the process again, but this time select Exchange Client Extensions as per the screenshot below.
  
  
  
  We recommend that wherever possible you disable all Add-ins other than the WorkgroupShare Client and Redemption Helper Outlook Extensions.
  
  Caveat: If the below message is displayed,
  
  
  
  then please be sure that a user with Administrative rights is logged in. If user account control is enabled then please run Outlook as an Administrator to overcome this. This is done most easily by navigating to the Outlook shortcut in the Start menu, holding shift and then right-clicking on the Outlook shortcut. Holding down the shift key will force the Run as Administrator menu to be displayed. Click on this item.
  
  
  
  

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