HOWTO: How do I resolve Outlook Add-in Conflicts?


Any synchronization problems, including those where records are:

  • Duplicated
  • Synchronized as blank records
  • Synchronized incompletely
  • Synchronized to a folder outside the Shared Information folder
  • .


Add-ins are extensions to Outlook that may be loaded into Outlook when installing third party software. Sometimes add-ins fail to interact in the expected manner. Often the solution is to uncheck the Add-ins you are not using.

The Add-ins required by WorkgroupShare are:

  • Redemption Helper
  • WorkgroupShare Add-in

The following Add-ins are known to cause problems with WorkgroupShare. We recommend that you uncheck them.

  • Exchange Extensions Property Pages Add-in
  • Netfolders
  • Outlook Sync


Uncheck all non-essential add-ins

Restart Outlook.

If unchecking non-essential Add-ins as mentioned above did not resolve the issue, then we recommend that you disable all the add-ins except the WorkgroupShare and Redemption Helper add-ins and then re-enable them again one at a time until the problem re-occurs. You can then determine which add-in is causing the problem.


  • All versions

Last updated: 02/10/2009 13:32:56

How would you rate the quality of this content?
Below average
Above average
Please tell us why you rated this content this way (optional).

 Return to list of FAQs

This website uses cookies. By continuing to browse the website, you are agreeing to our use of cookies. Find out more.
Click here to hide this message.