HOWTO: How do I resolve Outlook Add-in Conflicts?

SYMPTOMS

Any synchronization problems, including those where records are:

  • Duplicated
  • Synchronized as blank records
  • Synchronized incompletely
  • Synchronized to a folder outside the Shared Information folder
  • .


MORE INFORMATION

Add-ins are extensions to Outlook that may be loaded into Outlook when installing third party software. Sometimes add-ins fail to interact in the expected manner. Often the solution is to uncheck the Add-ins you are not using.

The Add-ins required by WorkgroupShare are:

  • Redemption Helper
  • WorkgroupShare Add-in

The following Add-ins are known to cause problems with WorkgroupShare. We recommend that you uncheck them.

  • Exchange Extensions Property Pages Add-in
  • Netfolders
  • Outlook Sync


DETAILS

Uncheck all non-essential add-ins



Restart Outlook.

If unchecking non-essential Add-ins as mentioned above did not resolve the issue, then we recommend that you disable all the add-ins except the WorkgroupShare and Redemption Helper add-ins and then re-enable them again one at a time until the problem re-occurs. You can then determine which add-in is causing the problem.


APPLIES TO

  • All versions

Last updated: 02/10/2009 13:32:56


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