HOWTO: How do I resolve Outlook Add-in Conflicts?
Any synchronization problems, including those where records are:
- Synchronized as blank records
- Synchronized incompletely
- Synchronized to a folder outside the Shared Information folder .
Add-ins are extensions to Outlook that may be loaded into Outlook when installing third party software. Sometimes add-ins fail to interact in the expected manner. Often the solution is to uncheck the Add-ins you are not using.
The Add-ins required by WorkgroupShare are:
- Redemption Helper
- WorkgroupShare Add-in
The following Add-ins are known to cause problems with WorkgroupShare. We recommend that you uncheck them.
- Exchange Extensions Property Pages Add-in
- Outlook Sync
Uncheck all non-essential add-ins
Caveat: If the below message is displayed, then please be sure that a user with Administrative rights is logged in. If user account control is enabled then please run Outlook as an Administrator to overcome this. This is done most easily by navigating to the Outlook shortcut in the Start menu, holding shift and then right-clicking on the Outlook shortcut. Holding down the shift key will force the Run as Administrator menu to be displayed. Click on this item.
If unchecking non-essential Add-ins as mentioned above did not resolve the issue, then we recommend that you disable all the add-ins except the WorkgroupShare and Redemption Helper add-ins and then re-enable them again one at a time until the problem re-occurs. You can then determine which add-in is causing the problem.
- All versions